Refund policy

We’re committed to providing high-quality red light therapy panels and ensuring our customers are fully satisfied with their purchase. If you’re not happy with your order, we're here to help.

Returns

We accept returns within 30 days of the delivery date.

To qualify for a return:

  • The item must be unused, undamaged, and in its original packaging.
  • A valid order number or proof of purchase is required.
  • All returns must be authorized by our team before being sent back.

Please note:

  • Used products cannot be returned.
  • Shipping fees are non-refundable.
  • Items sent back without prior approval may not be accepted.

To start a return, please contact us at support@zovelux.us with your order number, picture of item, and reason for return.

Refunds

Once your return is received and inspected, we’ll notify you via email.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider.

Exchanges

We only replace items if they arrive damaged or defective. If you need to request an exchange, please email us with your order number and a photo of the issue.

Return Shipping

Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect. We recommend using a trackable shipping service when sending back returns, as we cannot guarantee receipt of items without tracking.